Wild Wellingtons - Terms & Conditions for Direct Bookings
Miscellaneous
The first named party to the agreement must be over the age of 18. The signatory to the agreement accepts terms & conditions on behalf of the other all guests in their booking party. All guests are bounds by our T&Cs.
The person named on the booking must be staying in the accommodation & not booking for a third party.
This contract is for a short-term holiday let only.
By continuing with the booking & paying the deposit this contract becomes effective & we assume all adults included in the booking have read all information fully & agree to our terms & conditions.
If unable to sign the T&Cs, simply returning them by email means that they are agreed to in full.
Reservations
Once a reservation has been made the relevant accommodation will be held for up to 7 days. For last-minute bookings accommodation will be held for 48 hours.
Covid Booking Guarantee
Flexibility to move bookings or receive a full* refund in the event of further Government Covid lockdown. (*Full refund applies to direct bookings made through this website. Bookings made via a third-party site will be refunded minus fees/commission charges incurred by us at the point of booking. Our usual cancellation policy applies to all other cancellations - please see below.
In the event your area goes into a local lockdown you must contact us within 3 days of a Government notification to inform us of this. A refund or change of dates will only be given in this instance unless the lockdown is within 3 days of your arrival date.
If guests choose not to accept a refund or change in dates when first offered & opt to keep the original arrival dates when a local lockdown is known to be happening or imminent, any monies paid will be non-refundable & no change of dates will be offered if guests are subsequently unable to travel due to travel restrictions.
Payments & Cancellations
A deposit of 25% will be required at the time of booking to be received by us within 7 days of your booking or as per the deposit conditions of the booking platform you booked through. This deposit is non-refundable. For last minute bookings payment is to be received, in full, within 48 hours or immediately upon booking if arrival is 7 days or less from booking.
A damage deposit of £200 is required when the remainder of your balance is due (not applicable for AirBnB guests). This will be returned within 7 days of your departure (minus any breakages or damage costs, if applicable) once the dome/hut/facilities have been checked.
Payment in full (including the damage deposit) will be required 6 weeks before arrival or as per the deposit conditions of the booking platform you booked through.
Wild Wellingtons reserves the right to cancel a holiday where payment has not been received in accordance with the above terms, we will also request to have any charges paid if any are incurred due to or because of a missed or declined payment.
You are strongly advised to take out appropriate travel insurance with adequate covid cover to cover any cancellations (due to weather/illness etc.) made by yourself & for any other needs.
Please put all cancellations in writing. In the event of a cancellation by yourself, we will endeavour to re-rent out your accommodation. If successful, an administration fee of £25 will apply. If we are unsuccessful, then the following charges will apply:
Cancellation fees
Less than 45 days prior to arrival date – 100% of full cost
Between 46 – 60 days prior to arrival – 50% of full cost
We are unable to refund any monies paid in the event of a Force Majeure.
We are unable to refund due to weather conditions unless we close our accommodation at any point during your stay.
In the event of a no show or booking reduction (on or after arrival date) the full cost of the booking is charged.
In the unlikely event that we have no alternative but to cancel your booking due to an unavoidable personal site problem (excluding Covid related cancellations), a full refund will be offered – or alternative dates if suitable & available, however, if you request us to do so we will make every reasonable effort to find alternative accommodation of a similar nature & price. This does not apply to us cancelling your break if our T&C's are broken by any member of your group once you have arrived.
Changes to arrival dates must be agreed directly with ourselves in writing to wildwellingtons@gmail.com. If changes are made to the arrival date, all monies paid are non-refundable if this is done within 21 days of the original arrival date, unless we can fill these dates with another booking.
Refunds given will not include any fees or commission costs incurred by ourselves if you have booked via a third party.
Discounts & special offers
Book direct benefits are only available to bookings made through www.wildwellingtons.co.uk or over the telephone with ourselves 07733 374528. Bookings made via third parties are not eligible for these offers. If any discount code is used via a third party booking site we will remove it when the booking is made & the full cost is payable upon request. Discounts are given to book direct guests only.
Any discount codes must be used at the time of booking & cannot be applied once the booking has been made.
Only 1 discount code can be used on any one booking.
Arrivals, Departures & Contact
After 7pm, we are available on site for emergencies & arrivals only.
The earliest time of arrival, for direct bookings only, is 3pm & 4pm for indirect bookings not made directly through our website & the latest time for departure is 10.30am - please keep us up to date with your arrival time. Any check outs, not agreed, after 10.30am will be subject to a late departure fee.
No more than your stated occupants (on the original booking form completed) are permitted in the accommodations. If this is not adhered to, we reserve the right to refuse entry to the accommodation or ask you to leave & you will forfeit 100% of payment made.
Safeguarding
A safe is provided in each dome, though you will be responsible for safeguarding your own property.
There is a carbon monoxide alarm, fire extinguisher & fire blanket in the domes, Cwt ar y Bryn, barbecue hut & kitchen cabin. Please ensure children do not touch these & let us know if there is a problem with them or the batteries need replacing.
Smoking or vaping is not permitted in the accommodations or any of the communal areas. Please dispose of cigarette butts in the buckets provided. If guests have smoked in any buildings on our site, we reserve the right to charge for additional cleaning to eliminate the smell of smoke.
It is important you read our wood burner & fire safety instructions when you arrive on site – keep candles in lanterns/holders etc: no open flames anywhere on site, apart from in firepits & candle holders provided.
The play equipment on site has been put there for our own children’s use. Your children are very welcome to use it, but at your & their own risk.
The lawn outside our home, the polytunnel, vegetable area & animal shelters are private. One of the animal shelters is our wood store & the other our tools’ shed & unsafe for little explorers.
The field in front of the domes (separately fenced off) contains Shetland ponies & horses does not belong to Wild Wellingtons. Please ensure the ponies/horses are not fed, as it can cause them to fight amongst themselves & they can, accidently, bite, when taking food.
In the case of an emergency, fault or problem guests must allow the owners or their agent access to the accommodation if necessary.
Please be aware that whilst Wild Wellingtons has lawned areas, it is also a lovely, natural site situated in the countryside, therefore we do have stinging nettles, muddy patches (our wooded copse can be a bit boggy), brambles, insects, including midges, & a pond on site (which is fenced around the front only) so please ensure children are supervised by an adult at all times.
The Site
In addition to Wild Wellingtons being a natural site, we do have a farm nearby, & so the usual farm noises can be heard from time to time.
As stated on our website we are off grid & though guests have access to a fridge, hobs & dishwasher in the communal kitchen cabin & our solar boxes charge small USB devices & provide light in the domes (subject to there being enough sunlight), we do not have Wi-Fi, power sockets or electric lighting.
Under no circumstances do we accept dogs.
Noise & Damages
In the interest of other guests, please ensure that no one in your party does anything to cause a nuisance to other guests. We ask that children do not go into the play areas between 10pm & 8.30am the next day.
We have a no loud noise policy after 11pm.
We do not accept stag, hen groups or large groups under the age of 30. Any group of this nature must be given approval to stay prior to booking.
If unreasonably noisy or unruly behaviour is brought to our notice, we reserve the right to ask you to leave & forfeit the remainder of your payment.
The accommodations, their furnishings & equipment will be handed over to you clean & in good order & should be in similarly clean & in good order when you leave.
The barbecue hut should be left as you found it, including the grills, for the next guest to use.
Please take off outdoor footwear in the domes, Y Cwt (The Hut) & when showering – we like to leave the outdoors outside & try to keep things as nice as possible for all guests staying in our accommodation.
Should any breakages or damage occur, please let us know (we do not charge for small items but will look to you to replace certain items &/or repair damage).
Please wash & dry any dishes used in the camp kitchen as soon as possible to enable other guests to use them.
If you do wear fake tan, please bring your own bedding to avoid bedding being permanently stained.
Any breach of our T&C's may result in the partial or full loss of the security deposit. We also reserve the right to terminate your stay at any point if our T&C's are breached. If this occurs, we will not refund any amount. We will also seek to cover all costs incurred by ourselves.
Credit vouchers
Credit vouchers are valid for a single transaction only & not redeemable via third party agents, it can only be claimed when booking direct on our own website or over the telephone with us.
Vouchers can be used in payment towards a new stay within a year of your original stay.
Credit vouchers are non-refundable & cannot be exchanged in part or in full for cash.
Any stay will be subject to availability, no discounts can be used when payment is made in part or in whole with a credit voucher.
If the cost of the new dates is higher the difference will need to be paid for by yourself.
Usual Terms & Conditions apply to all bookings.
Finally
Please let us know, whilst you are here, if anything on site does not work or if there is anything you are unhappy with. We want you to have a lovely, relaxing, inspiring holiday & we welcome the opportunity to put things right, if need be, during your stay.